How long does it take to turn around a product?
Answer: We aim for a 5-7 business days after we receive your image. Christmas orders are 12-14 business days after we receive your image. Shipping usually takes 3-7 days.
How do I get my recipe, letters, cards, and pictures to you?
Answer: For handwriting you can very simply take a picture of it with your phone and send it to: Info@PastUnique.com. For pictures you can simply upload them right from your computer. If you just have loose pictures, no worries… just send us a note about it and we will come up with a plan and get your order rolling in no time.
Where are your locations for local pick up?
Answer:Carmel: 12019 Eden Glen Drive Noblesville: 5958 Mill Oak Drive.
Can I order something that you don’t currently carry, but is similar to your items?
Answer: YES! We are all about creating unique and custom pieces just for you. If you see an item that you would like to be changed a bit – just message us. We are flexible and love to create new one of kind items.
How do I send you a picture or signature for my custom piece?
Answer: Each item has a spot to upload a file or enter text.
What size file should I upload?
Answer: Please try to upload high quality images. The best size is to try for a 2MB file. If you have a high res image that you are having problems uploading, please send it in an email to us. We will match it to your order. We understand that the writing you submit to us may be well loved and tattered, if we need to spend excessive time digitally enhancing your image there will be a charge of $5.00 added to your order- but you will be notified of this before we begin.
How late will you be accepting Christmas orders?
Answer: DECEMBER 12th is last day for submitting Christmas orders. We know this sounds early, but we have no way of guessing what our order volume will be at that point and because we celebrate families here at Past Unique, we think we will want to have time to celebrate with our own families, especially during Christmas. Orders after December 12th will be processed but may not arrive by Christmas. Our shop will be mostly closed between December 21st and January 1st this year.
How can we buy the Circle of Lights ornaments that we saw on TV?
Answer: These ornaments are made from the old, burned out bulbs used for Circle of Lights in Downtown Indy. Each ornament will sell for $25 and all proceeds raised by the sale of these ornaments will be reinvested into the beautification and décor of Downtown Indianapolis. You can purchase an ornament from Carson’s Department Store Downtown Indianapolis or online via www.Carsons.com starting in November. Additionally, the ornaments will be sold at the Circle of Lights event on Nov. 25, 2016. Ornaments will also be available in the Downtown Indy, Inc. office, Chase Tower, 19th floor ($25 cash only). Available while supplies last. Get more information at Downtown Indy, Inc.
Tips & Tricks
Just a few tips on sending us files that are easy to use. If possible, when sending current handwriting please write it with a black Sharpie marker on plain white paper. Just send us the clearest possible picture and we will make it a smashing success.
Handwriting samples with high levels of contrast yield the best result.
All of our items are handmade, custom pieces. We love the crafting process, but it isn’t an exact science. Some items may be slightly different then what is pictured. But we are also really good at what we do, so it will only be a slight difference.
We reserve the right to change our product’s prices at any time without further notice.There are restocking fees.
*Submitted handwriting may be used by Past Unique in our marketing/promotional materials.
Past Unique requires all customer submissions for projects to be free from infringement of third party intellectual property rights. This includes trademark, copyright, right of publicity and trade dress. All orders must conform to this policy before submission so that when a project is ordered there is no delay for production.